FAQs 5

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How can I change my booking?

Subject to availability, changes to the travel dates of a pre-paid booking can be made by submitting a request by email, plus fees that occur by any rate difference.

If you are less than one day from your arrival date you can change your booking only directly with the hotel by calling our reservations team at +90 212 2430005. The change will be subject to availability.

What is your cancellation policy?

All pre-paid bookings stated as non-refundable are not refundable. Unfortunately, in these cases cancelling a booking, not arriving for a booked stay or the hotel's denial of check-in to a person not accompanied by the person named in the booking will not result in a refund.

Reservations made with a corporate account must be guaranteed with a credit or debit card at time of booking. Once confirmed your reservation may be cancelled free of charge up to seven days prior to your arrival. After that, the cancellation policy displayed during your specific time of booking will take effect.